Frequently asked
questions

Have questions? We have answers!

NextGen-PLC Limited collaborates with over 180 countries worldwide. As a leading supplier in China, we offer significant discounts based on market demand.

We provide a standard one-year warranty for all new and original items.

We accept 100% T/T (Telegraphic Transfer) before shipping. For items with a lead time, a 30% deposit is required in advance, with the remaining 70% balance due before shipping. Customers with agents in China can contact us for RMB transfer.

We primarily utilize carriers such as FedEx, DHL, UPS, BRE, etc. Customers with carrier accounts can arrange shipping themselves. We also offer free shipping to China freight forwarders.

Typically, delivery takes around 1-3 days after receiving the advance payment. Items with a quoted lead time will be delivered accordingly.

Our packaging process involves multiple layers of protection. Products are initially placed in their original box, sealed with a label, then wrapped in bubble wrap to safeguard against collisions during transportation. Finally, all products are securely packed in sturdy boxes for further protection.

Customers can inquire via email, WhatsApp, WeChat, Skype, or any preferred communication platform. Simply reach out to us, and we’ll promptly provide a tailored quote.

Your store comes with email templates that you can customize with your logo and brand accent color. You can choose to have email notifications sent to you, your staff, or your customers, depending on the setting for your order notifications.

Your store also includes SMS notifications for order confirmation and shipping updates. To learn more about how to enable and configure these updates, see SMS notifications.

You can view and update your store’s notification settings from the Notifications settings page in your Shopify admin.

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