At NextGen-PLC Limited, we ship industrial automation parts to customers worldwide with speed, care, and reliability. Our goal is to ensure you receive your order safely and on time.

1. Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.

2. Shipping Methods

We ship via trusted international couriers, including DHL, FedEx, UPS, and TNT. You may specify a preferred carrier when placing your order. For urgent requirements, express shipping options are available.

3. Shipping Rates

Shipping costs depend on destination, weight, and delivery speed. Charges will be confirmed during quotation or checkout. You may also use your own freight account if preferred.

4. Delivery Time

Estimated delivery times vary by region:

• Asia: 2–4 business days

• Europe: 3–5 business days

• North America: 3–6 business days

• Middle East / Africa / South America: 4–7 business days

Delays may occur due to customs clearance or external events beyond our control.

5. Customs & Duties

International shipments may be subject to import taxes, duties, and fees imposed by the destination country. These charges are the responsibility of the buyer.

6. Packaging

We use industry-standard protective packaging to ensure products arrive in excellent condition. All items are checked and securely packed before dispatch.

7. Shipment Tracking

Once your order has shipped, we will provide a tracking number via email. You can monitor the status of your shipment through the courier’s website.

8. Lost or Damaged Shipments

If your package is lost or arrives damaged, notify us immediately. We will assist you in filing a claim with the courier and arrange a replacement if necessary.

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